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Skip the calls when a screen breaks

Offer service in your name without running a workshop.

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MacBook Air 13″ M4 Liquid damage · coffee on the keyboard
  1. Reported 3 Nov, 09:14
  2. Under review 3 Nov, 13:02
  3. At the workshop 5 Nov, 10:48
  4. Repaired
  5. Completed

Today the employee calls you to ask where the laptop is. And then you call the workshop. Now they can see where it is themselves.

  1. Employee, Fennic A/SIncoming · Where is my laptop? Tue 08:47
  2. The workshopOutgoing · Have you received it? Tue 09:05
  3. Purchasing, Fennic A/SMissed Wed 13:30
  4. Employee, Fennic A/SIncoming · When do I get it back? Thu 10:12
  5. The workshopMissed Fri 15:58

The damage goes to the workshop without going through you

The employee reports the damage in a couple of minutes. The case is reviewed and sent to a workshop in the service network you chose for the customer, and the workshop posts its status as it goes.

  1. MacBook Air 13″ M4C02FK3M4Q6L4
    Step 1 of 6 · about 2 minutes What happened?
    • Physical damage
    • Liquid
    • Theft
    • Functional fault
    • Other
    Next

    1Frederik reports the damage3 Nov 2027, 09:14

  2. Service network

    Laptops
    Workshop, Aarhus
    Phones
    Workshop, Aarhus
    Hand-in
    Drop-off or label
    On-site
    When the insurance includes it

    2The case goes to the customer’s workshopUnder review 3 Nov, 13:02

  3. Repair in progress

    At the workshop
    Apple MacBook Air 13″ M4 SN C02FK3M4Q6L4
    Type
    Liquid damage
    Causing event
    Coffee spilled on the keyboard
    Update status Complete repair

    3The workshop posts its statusAt the workshop 5 Nov, 10:48

Service becomes something you sell. Suppleo coordinates, and you see every case.

  1. Repair Insights

    Repairs over time

    2026

    Hand-in method

    • Ship to workshop57.8%
    • Pickup27.2%
    • Drop-off15.0%

    You see every repairRepairs over time, damage types and hand-in methods, per customer. You can open every case and see its status, timeline and device.

  2. Vertex ITTo: Frederik Lund

    Your damage #4203 has gone to the workshop

    Hi Frederik. We have reviewed your damage, and your MacBook Air 13″ M4 will be repaired at the workshop. You can follow the case here.

    Follow the case

    If you reply, the reply goes to Vertex IT.

    The employee hears from youThe receipt and the updates come in your name and colours. If the employee replies, the reply reaches you.

How you sell insurance Book a demo

Works with

Part of these solutions Insurance and service

Questions from resellers

What does it cost?

The price follows what you sell through the platform. Contact us for a quote.

Do I need my own agreements with workshops?

No. You choose each customer’s service network and the rules for which workshop the cases go to. Suppleo coordinates with the workshop.

Who talks to the insurer?

Suppleo does. You and the customer follow the status in the case.

What if the damage isn’t covered?

Then the employee is told why, in an email in your name.

Who handles day-to-day support?

You do. Replies to emails from the damage case reach you.

Follow a damage case from start to finish

In the demo we report damage the way an employee would and follow it until the device is back.

Book a demo hello@suppleo.io