Platform

Keep the customer when the agreement ends

The next device is ordered in your shop.

Your agreement ends on 30 September 2029Choose your next device now.
  • MacBook Air 13″ M4 €65/mo Choose
  • ThinkPad X1 Carbon €61/mo Choose
Frederik’s shop has reopened before his agreement ends on 30 September 2029: he can choose his next laptop.

Today the agreement runs out without anyone telling the employee. The next computer is bought somewhere else. Now it is ordered from you.

  • Mon 3 Sep Fennic A/S: agreements ending in September? Overdue
  • Wed 12 Sep Check expiry dates in the spreadsheet
  • Fri 21 Sep Orbel A/S: call about new laptops
  • Tue 2 Oct Who hasn’t handed theirs back yet?
The calendar today: reminders about agreements ending, typed in by hand. One is overdue.

The shop reopens before the agreement ends

You decide per shop how many weeks before the end the shop reopens. The employee gets an invitation, and 35 days before the end they choose to buy or return the old device.

  1. Renewal

    Shop reopens
    8 weeks before the end
    Invitation
    Email and SMS
    Order before returning
    Allowed
    Buyout or return
    35 days before the end
    Renewal: Shop reopens 8 weeks before the end, Invitation Email and SMS, Order before returning Allowed, Buyout or return 35 days before the end.

    1You set when the shop reopensOnce per shop

  2. Vertex ITTo: Frederik Lund

    Time for your next computer

    Hi Frederik. Your agreement for the MacBook Air 13″ M4 ends on 30 September 2029. The shop is open, so you can choose your next one now.

    Go to the shop

    Also sent by SMS

    The invitation to Frederik from Vertex IT: his agreement ends on 30 September 2029, and he can choose his next device in the shop.

    2Frederik gets an invitation5 Aug 2029

  3. Keep or return

    29 days

    Send your choice by 30 September 2029.

    MacBook Air 13″ M4 Midnight · 16 GB / 512 GB
    • Keep (selected) Pay €170
    • Return Label or at work

    Pay online on this page Amounts incl. VAT

    At the end of the agreement the employee chooses to keep the device (buyout) or return it, before the deadline.

    3Frederik buys the old one1 Sep 2029

Every expiry ends in your shop. With a new order, a buyout or a device returned.

  1. New device

    MacBook Air 13″ M4#51036 · ordered 13 Aug 2029 Shipped

    Current device

    MacBook Air 13″ M4Ends 30 Sep 2029 Buyout running
    Frederik’s orders in the shop: the new MacBook is ordered and shipped while the buyout of the old one is running.

    The new one is on its way while the old one is bought outThe employee orders the new one while the old one is still in use, so there is no day without a computer.

    • Fennic A/SSofie Lindqvist · ThinkPad X1 Carbon 31 Aug 2029Invited
    • Fennic A/SFrederik Lund · MacBook Air 13″ M4 30 Sep 2029Invited
    • Orbel A/S4 devices 31 Oct 2029Later
    The reseller’s overview of agreements ending across customers: two employees at Fennic A/S invited to order again, four devices at Orbel A/S ending later.

    You see next year’s expiries nowThe overview shows expiries 90, 180 and 365 days ahead across all your customers, so you can talk to the customer in good time.

Questions from resellers

What does it cost?

The price follows what you sell through the platform. Contact us for a quote.

Does the customer have to do anything?

Only approve the new order, if you have switched approval on. The employee gets the invitation and chooses, and the customer’s admin can follow along.

When does the shop reopen?

You decide per shop: a number of weeks before the end, after a cooling-off period, or never.

How does the employee pay for a buyout?

Online on the page, in the agreement’s currency. The receipt comes by email.

What if the employee leaves before the end?

Then Offboarding takes over.

Watch an expiry turn into a new order

In the demo we follow one agreement from the invitation until the next device is ordered, next to how you handle expiries today.