The partners behind your offer

You sell. Behind the offer are insurers, workshops, return partners and Suppleo’s leasing partner.

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Four kinds of partner

When a case passes between the workshop, the return partner and the insurer, Suppleo holds it together.

  • Leasing partner

    Stands behind the leasing in your offer.

    You set the financing rate and residual value in the assortment yourself. The customer and the employee see only the monthly price.

  • Insurers

    Stand behind the insurance, such as All Risk.

    When damage happens, Suppleo handles the case with the insurer. When an employee leaves and returns a covered device, the claim goes to the insurer, who approves or declines it in the partner portal.

  • Repair workshops

    Receive and repair the equipment.

    The workshop marks the device received, posts status updates and completes the repair in the partner portal.

  • Return and buyback partners

    Receive returned equipment and grade its condition from A+ to D.

    The partner marks the device received, records damage and activation locks, adds photos and confirms the assessment in the partner portal.

One repair, five parties

Coffee on Frederik’s keyboard: who does what, from the damage report to the repaired device.

Repair #4203 MacBook Air 13″ M4, coffee on the keyboard

  1. Reported

    The employee

    Fills in the damage report under your name and chooses how to hand the device in.

  2. Under review

    Suppleo

    Reviews the case with the network, sends it to a workshop and coordinates with the insurer.

  3. At the workshop

    The workshop

    Marks the device received and posts status updates in the partner portal.

  4. Repaired

    The workshop

    Completes the repair in the partner portal with a summary and return tracking.

  5. Completed

    The employee

    Has the device back. The case stays in the device’s history.

Throughout the case

The employee: Follows the status on the damage report page and gets the reason if the damage isn’t covered

You: See the case and its status in your back office and stay the customer’s contact

The insurer: Stands behind the insurance. Suppleo handles the case with the insurer for you

The partners have their own portal

Here the workshops post status, the return partners grade condition, and the insurers decide the claims when an employee leaves with a covered device.

  • It is the same repair case you see in your back office
  • Workshops list the brands they may repair and get cases to match
  • Partners can also work by API, with their own keys and documentation

Repair in progress

At the workshop
Apple MacBook Air 13″ M4 SN C02FK3M4Q6L4
Type
Liquid damage
Causing event
Coffee spilled on the keyboard
Update status Complete repair

Bring your own partners

If you already work with an insurer or a workshop, they can join the platform through Suppleo’s onboarding.

  • Insurance and workshops

    The insurers and workshops you prefer can be onboarded with Suppleo and take part in your flows.

  • We bring them in together

    We look at each partner with you before they join.

  • Start with an email

    Write to us at hello@suppleo.io about who you work with, and we’ll take it from there.

The roles in brief

You, the reseller
Supply the hardware, own the offer and the customer relationship, choose assortments and prices, and handle day-to-day support for employees.
Suppleo
Provides the platform, connects the parties, makes the network available and coordinates repairs with workshops and insurers.
The partners
Stand behind the leasing and the insurance, repair the devices and take back returns.
Your customer
Manages employees, approvals and devices within your limits.
The employee
Orders and uses the device and handles damage, buyout and return on their own.

Already have partners you work with?

We’ll look at how they fit in alongside the network.

Book a demo hello@suppleo.io