You, your customers and your partners in one system

The employee orders in the shop, the customer approves in its portal and the workshop posts status in the partner portal. Each sees its own part of the same order, device and case.

Book a demo See the three flows

This is how it runs. What you can sell to your customers is under Solutions. What you can sell with the platform

Five ways in to the same data

  • Back office

    Where you build the offer for each customer and follow orders, agreements, devices and repairs afterwards.

    Used by
    The reseller
    Carries the name of
    The reseller
    Languages
    English

  • Customer admin portal

    The customer’s admin approves orders, manages employees and devices and registers leavers, as far as the access you grant allows.

    Used by
    The customer’s admins
    Carries the name of
    The reseller
    Languages
    English

  • Employee shop

    The employee sees the approved assortment with prices and an estimated tax effect, orders and follows the delivery. At end of term they choose buyout or return here.

    Used by
    The customer’s employees
    Carries the name of
    The reseller, optionally with the customer
    Languages
    Danish, English, Swedish

  • Damage reporting

    The employee finds the device, describes the damage, chooses how to hand it in and follows the case, also from inside the shop.

    Used by
    Employees
    Carries the name of
    The reseller
    Languages
    Danish, English, Swedish

  • Partner portal

    The workshop posts repair status, the return partner grades condition, and the insurer decides the claim when an employee leaves.

    Used by
    Workshops, return and buyback partners, insurance partners
    Carries the name of
    Suppleo
    Languages
    English

Follow Frederik’s MacBook through three flows

Vertex IT has sold a MacBook Air 13″ M4 to Frederik Lund at the customer Fennic. This is what happens to it.

Order and delivery

You put the offer together in the back office. After delivery, the platform follows the device.

  1. Sell
  2. Deliver
  3. In use
  4. Service
  5. Buy out or return
  1. Back office

    Vertex IT combines hardware, financing and insurance, and sets its own price.

  2. Shop

    Frederik sees the approved assortment with the gross deduction and orders.

  3. Customer admin portal

    Fennic’s admin approves the order.

  4. Back office

    Vertex IT delivers. The device and the agreement are in the platform, and the payroll file goes to Fennic’s payroll.

Damage and repair

The employee, the reseller and the workshop follow the same case.

  1. Sell
  2. Deliver
  3. In use
  4. Service
  5. Buy out or return
  1. Damage report

    Frederik picks the device, reports the liquid damage and asks for a shipping label.

  2. Back office

    Suppleo and the network review the case and send it to a workshop. Vertex IT follows the status in the back office.

  3. Partner portal

    The workshop receives the device, repairs it and reports status in the partner portal.

  4. Back office

    Vertex IT sees the case close. Suppleo has coordinated with the workshop and the insurer along the way.

Departure

The offboarding opens automatically when an employee leaves. You can also create one for hardware never ordered through Suppleo.

  1. Sell
  2. Deliver
  3. In use
  4. Service
  5. Buy out or return
  1. Customer admin portal

    Frederik is leaving. Fennic’s admin ends his employment in the portal, and the offboarding opens automatically.

  2. Shop

    Frederik gets a personal, time-limited link with his options: buy out or return.

  3. Shop

    Frederik pays for the buyout online, or sends the device back by label or hands it in at the workplace.

  4. Customer admin portal

    The admin follows the case until the device is bought out or back.

Who does what

Each party has its own job and sees its own part of the case.

  • You Supply the hardware, own the offer and the customer relationship, pick assortments and prices and provide day-to-day support.
  • Suppleo Provides the platform, connects the parties, makes the network available, coordinates repairs with workshops and insurers, and handles payment and settlement at buyout.
  • Leasing partner Stands behind the leasing that runs through Suppleo. You set the financing rate and residual value in your assortments.
  • Insurer Stands behind the insurance and decides the claim when an employee leaves with an insured device.
  • Workshop Receives and repairs hardware and reports status in the partner portal.
  • Return partner Receives returned hardware, grades its condition and confirms locks are removed.
  • The customer Manages employees, approvals and devices within the limits you set.
  • Employee Orders, uses the device and handles damage, buyout and return on their own.

Ten product areas

The areas share data: Agreements owns the terms, Payroll and Lifecycle use them.

Around the platform

See the platform with your own assortments

We’ll show you the platform, starting from what you sell today.

Book a demo hello@suppleo.io