Solutions

Sell insurance and service with every device

You earn on the insurance, and when something breaks, Suppleo handles the case with the workshop and the insurer.

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Order #48211

Delivered

FLFrederik Lund 1 Sep 2026, 09:42

  • MacBook Air 13″ M4 APL-MBA13-M4-16-512 Coverage 1

When a device breaks, the customer calls you, and the case ends up in an email thread. The insurance was bought somewhere else. Now the damage goes around your inbox.

  1. IT, Fennic A/SMon 08:51 Cracked screen One of our people dropped their laptop and the screen is cracked. What do we do?
  2. YouMon 09:30 Re: Cracked screen Send it to us and we’ll find a workshop. Is it insured?
  3. IT, Fennic A/STue 13:12 Re: Cracked screen We don’t know. When can he have it back?

The insurance is sold before anything breaks

You add insurance to the category, and it goes with every device you sell. When an employee reports damage, the case goes to a workshop in the network, and you see every status.

  1. Service agreements

    All Risk
    Included
    Extended warranty
    Included
    On-site service
    Not chosen
    Bought
    When the device ships

    1You add insurance to the categoryOnce per category

  2. MacBook Air 13″ M4C02FK3M4Q6L4
    Step 1 of 6 · about 2 minutes What happened?
    • Physical damage
    • Liquid
    • Theft
    • Functional fault
    • Other
    Next

    2Frederik reports the damage3 Nov 2027, 09:14

  3. Repair in progress

    At the workshop
    Apple MacBook Air 13″ M4 SN C02FK3M4Q6L4
    Type
    Liquid damage
    Causing event
    Coffee spilled on the keyboard
    Update status Complete repair

    3The workshop reports status5 Nov 2027, 10:48

You sell insurance on more devices. On the ones the customer already has, and again at buyout.

  1. 12 devices without insurance

    • All Risk
    • Extended warranty
    Add insurance to 12 devices

    Insure the devices the customer already hasIf the customer has devices without insurance, you add All Risk or a warranty to them in the hardware register.

  2. Keep your MacBookPay by 30 September 2029
    MacBook Air 13″ M4Buyout €170
    Add-on: All RiskStay insured once the device is yours €53
    Total€223
    Amounts incl. VATPay online

    Sell the insurance again at buyoutWhen the employee buys the device out, they can add insurance with your margin on it.

Follow a damage case from start to finish Book a demo

Works with

Questions from resellers

What does it cost?

The price follows what you sell through the platform. Contact us for a quote.

Which insurance and service can I sell?

All Risk, extended warranty, a return option and service packages with on-site service. Which of them you can offer is agreed with Suppleo.

Who stands behind the insurance?

Insurers in Suppleo’s partner network. When something breaks, Suppleo handles the case with the insurer.

Do I need my own agreements with workshops?

No. The workshops are part of the network. If you already work with a workshop, it can join through Suppleo’s onboarding.

What if the damage isn’t covered?

The employee is told why. Who pays for a repair the insurance doesn’t cover is set in the agreement.

See a damage case handled

In the demo we add insurance to your assortment and report damage the way an employee would, until the device is repaired.

Book a demo hello@suppleo.io